Ami Eats Privacy Policy
This Privacy Policy explains how Ami Eats (Abna Food Delivery) collects, uses, and protects personal data when you use our mobile app and related services.
1. Information we collect
- Name and WhatsApp phone number used for account verification and order communication.
- Delivery details such as address label, service area, and map coordinates.
- Order details including items ordered, payment method (cash on delivery), totals, and order history.
- Technical data needed to operate the service, such as authentication tokens and service logs.
2. How we use information
- Create and manage customer and admin accounts.
- Send OTP verification messages and order updates through WhatsApp.
- Process and track food delivery orders.
- Improve service reliability, security, and support.
3. Sharing of information
We only share data with service providers required to operate the app, such as hosting/database providers and WhatsApp message delivery infrastructure. We do not sell personal information.
4. Data retention
We keep data for as long as needed to deliver services, comply with legal obligations, resolve disputes, and enforce agreements. We may delete or anonymize data when no longer needed.
5. Security
We use reasonable technical and organizational safeguards to protect personal data. No method of storage or transmission is guaranteed to be 100% secure.
6. Your choices and rights
You may request access, correction, or deletion of your personal data by contacting us. You may also stop using the app at any time.
7. International processing
Depending on infrastructure and integrations, your data may be processed in countries outside your own. We take steps to ensure appropriate protections are in place.
8. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published at this URL.
9. Contact
For privacy requests or questions, contact us at +263787977591.